1. Scope
For all orders through our Online Shop for consumers and businesses, the following general terms and conditions (T&Cs) apply.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A trader is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
With respect to business customers, these General Terms and Conditions shall also apply to future business relationships without any further reference being required on our part. Should a business customer use conflicting or supplementary general terms and conditions, their applicability is hereby expressly rejected; they shall only become part of the contract if we have explicitly agreed to their inclusion.
2. Contracting Parties, Formation of Contract
The purchase agreement is concluded with the Swiss Health & Nutrition AG.
By listing products in the online shop, we are making a binding offer to enter into a contract for these items. You may initially add our products to your shopping cart on a non-binding basis and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by email.
A binding contract may also be concluded prior to this in the following manner:
The language available for concluding the contract is German.
We store the contract text and will send you the order details and our Terms and Conditions by email. You may view and download the Terms and Conditions at any time on this page. You can view your past orders in our customer Login.
3. Delivery Terms
Delivery is available worldwide. The General Shipping Terms. Details on the Shipping costs find here
Deliveries within the EU are dispatched from our warehouse in Höchst (Austria). As a result, no customs duties apply.
Deliveries within the USA are shipped from our warehouse in Switzerland. As of 29 August 2025, all shipments imported into the USA are subject to the new U.S. customs regulations, regardless of order value, and without a de minimis threshold, customs duties and charges apply.
Duties and fees are levied by the customs authorities of the recipient's country and, unless otherwise stated, are generally to be paid by the recipient. More information on the assumption of customs duties
Product prices are stated in the indicated currency and include value-added tax or sales tax. Exceptions apply to tax-exempt deliveries to delivery addresses outside Switzerland and the EU, as well as deliveries to companies outside Switzerland and Austria.
The minimum order value is CHF 05.00 (five Swiss francs).
In addition to the listed product prices, shipping costs will apply. You will find further details on the shipping costs at checkout.
We only deliver by post. Collection in person is only possible by prior arrangement.
We do not deliver to parcel lockers.
The delivery time within Switzerland and Europe is 2–4 business days, unless otherwise stated in the offer. For all other countries, the delivery time depends on the local customs authorities. You will be notified if delivery cannot be made within the specified delivery time. No claims for damages may be derived from a delay in delivery.
Should not all ordered products be in stock, the Swiss Health & Nutrition AG entitled to partial deliveries.
Should delivery of the goods fail due to the fault of the customer despite three delivery attempts, the Swiss Health & Nutrition AG withdraw from the contract. Any payments already made will be refunded without delay.
All products offered are dispatched within their best-before date (BBD).
4. Payment
The following payment methods are available in our shop: credit card, Twint (Switzerland), purchase on account (Switzerland & Liechtenstein), Prepayment (Bank Transfer), Google Pay (not available in all countries), Apple Pay (not available in all countries).
Purchase on account (including instalment payments) is processed by CembraPay AG. The T&Cs and the Privacy Policy of CembraPay AG.
5. Right of Withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. No voluntary right of withdrawal is granted to business customers.
5.1 Exchange / Return
The exchange and return of flawless products is generally possible, subject to compliance with Swiss food law and the required food safety requirements cannot be met. Exchanges or returns are only possible for defective products, within 7 days of receipt of the goods and following inspection of the defect, in accordance with Swiss legislation. Shipping costs for the exchange or any return of defective products will be covered.
6. Retention of Title
The goods remain our property until payment has been made in full.
For business customers, the following additional terms apply: We retain title to the goods until all outstanding claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; however, you hereby assign to us in advance all claims arising from such resale — irrespective of whether the reserved goods have been combined or mixed with any new item — up to the amount of our invoice, and we accept such assignment. You remain authorised to collect the assigned claims; however, we are also entitled to collect such claims ourselves should you fail to meet your payment obligations.
7. Subscriptions
When you purchase a subscription, you will receive recurring deliveries. These depend on the duration and frequency of the subscription you have selected. (Minimum term: 3 order cycles)
Your payment details will be stored securely, and each of these deliveries will be charged to you unless you opt to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you may cancel it.
If you wish to cancel or modify your subscription, you may do so at any time after the minimum term has elapsed. Your order confirmation emails contain links to your order, from which you can manage your subscription. You may also cancel your subscription after 3 order cycles in the "Subscriptions" section of your account.
See also Subscription Policies.
8. Discounts
Discounts, vouchers, and other benefits cannot generally be combined with one another. It is not possible to redeem multiple discount codes, vouchers, or special offers simultaneously. This also applies in conjunction with subscriptions or other ongoing benefits. Unless specifically stated in the offer, the maximum validity period for discounts and vouchers is 365 days.
9. Transport Damage
If goods are delivered with obvious signs of transit damage, please report such defects to the delivery person as promptly as possible and contact us without delay. Failure to file a complaint or make contact shall have no bearing whatsoever on your statutory rights and their enforcement, in particular your warranty rights. However, you will be assisting us in asserting our own claims against the carrier or transport insurer.
10. Warranties and Guarantees
Unless expressly agreed otherwise hereinafter, the statutory law on defects shall apply.
For consumers, the limitation period for defect claims on used goods is one year from the date of delivery. For food products and dietary supplements, the same one-year period applies, but no longer than the expiry of the best-before date.
With respect to merchants, only our own statements and the manufacturer's product descriptions incorporated into the contract shall constitute an agreement regarding the characteristics of the goods.
If the delivered goods are defective, we shall provide warranty to business customers initially at our discretion, either by remedying the defect (subsequent improvement) or by Delivery of a defect-free item (replacement delivery).
The foregoing limitations and reductions of time limits shall not apply to claims arising from damages caused by us, our legal representatives, or vicarious agents:
- in the event of injury to life, limb, or health
- in cases of wilful or grossly negligent breach of duty, as well as fraudulent misrepresentation
- in the event of a breach of material contractual obligations, the fulfilment of which is essential to the proper performance of the contract and upon which the contractual partner may regularly rely (cardinal obligations)
- under the terms of a warranty commitment, where agreed
- to the extent that the scope of the Product Liability Act applies.
Information on any additional warranties that may apply and their exact terms can be found on the respective product pages and on dedicated information pages in the shop.
11. Liability
For claims arising from damages caused by us, our legal representatives, or agents, our liability shall always be unlimited:
- in the event of injury to life, limb, or health
- in cases of wilful or grossly negligent breach of duty
- for warranty commitments, where agreed
- to the extent that the scope of the Product Liability Act applies.
In the event of a breach of material contractual obligations — the fulfilment of which is essential to the proper performance of the contract and upon which the contractual partner may regularly rely (cardinal obligations) — caused by slight negligence on our part, or on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the foreseeable damage at the time of conclusion of the contract, the occurrence of which must typically be anticipated.
All other claims for damages are excluded.
We wish to explicitly draw attention to the fact that, due to varying legal interpretations and rulings by regulatory authorities across different countries, we are unable to guarantee that our advertising copy complies with all applicable laws. All content has been prepared to the best of our knowledge and in good conscience; however, the publication of any wording sourced from www.bethechange.swiss or from information sheets is done entirely at the user's own risk.
12. Final Clause
The provisions of Swiss law shall apply to debt collection. The place of jurisdiction is CH-9016 St. Gallen.
Swiss Health & Nutrition AG, Spühlstrasse 4, CH-9016 St. Gallen, Switzerland
Do not hesitate to contact us with any questions at office@thechange.swiss to contact.
